Library Trends, Volume 49

Volume 49, Number 1, Summer 2000

• Alice Robbin:
  We the People: One Nation, A Multicultural Society.
  
• Alma Dawson:
  Celebrating African-American Librarians and Librarianship.
  
• Kenneth A. Yamashita:
  Asian/Pacific American Librarians Association--A History of APALA and Its Founders.
  
• Mengxiong Liu:
  The History and Status of Chinese Americans in Librarianship.
  
• Salvador Güereña, Edward Erazo:
  Latinos and Librarianship.
  
• Lotsee Patterson:
  History and Status of Native Americans in Librarianship.
  
• Sandra Ríos Balderrama:
  This Trend Called Diversity.
  

Volume 49, Number 2, Fall 2000

• Christine L. Borgman, Anne J. Gilliland-Swetland, Gregory H. Leazer, Richard E. Mayer, David Gwynn, Rich Gazan, Patricia D. Mautone:
  Evaluating Digital Libraries for Teaching and Learning in Undergraduate Education: A Case Study of the Alexandria Digital Earth Prototype (ADEPT).
  
• David S. Carter, Joseph W. Janes:
  Unobtrusive Data Analysis of Digital Reference Questions and Service at the Internet Public Library: An Exploratory Study.
  
• Paul Gorman, Joan Ash, Mary Lavelle, Jason Lyman, Lois M. L. Delcambre, David Maier, Mathew Weaver, Shawn Bowers:
  Bundles in the Wild: Managing Information to Solve Problems and Maintain Situation Awareness.
  
• Dan Greenstein:
  Digital Libraries and Their Challenges.
  
• Gary Marchionini:
  Evaluating Digital Libraries: A Longitudinal and Multifaceted View.
  
• Thomas A. Peters:
  Current Opportunities for the Effective Meta-Assessment of Online Reference Services.
  
• Tefko Saracevic:
  Digital Library Evaluation: Toward Evolution of Concepts.
  
• Michael S. Seadle:
  Project Ethnography: An Anthropological Approach.
  

Volume 49, Number 3, Winter 2001

• Randy Diamond, Martha Dragich:
  Professionalism in Librarianship: Shifting the Focus from Malpractice to Good Practice.
  
• Nicole Auer, Ellen Krupar:
  Mouse Click Plagiarism: The Role of Technology in Plagiarism and the Librarian's Role in Combating It.
  
• Robert Hauptman:
  Technological Implementations and Ethical Failures.
  
• Nicholas C. Burbules:
  Paradoxes of the Web: The Ethical Dimensions of Credibility.
  
• Krystyna Górniak-Kocikowska:
  Revolution and the Library.
  
• Mark Alfino, Linda Pierce:
  The Social Nature of Information.
  
• Robert G. Wengert:
  Some Ethical Aspects of Being an Information Professional.
  
• Toni Carbo, Stephen Almagno:
  Information Ethics: The Duty, Privilege, and Challenge of Educating Information Professionals.
  
• Martha Smith:
  Global Information Justice: Rights, Responsibilities, and Caring Connections.
  

Volume 49, Number 4, Spring 2001

• Colleen Cook, Fred M. Heath:
  Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study.
  
• Colleen Cook, Bruce Thompson:
  Psychometric Properties of Scores from the Web-based LibQUAL+ Study of Perceptions of Library Service Quality.
  
• Steve Hiller:
  Assessing User Needs, Satisfaction, and Library Performance at the University of Washington Libraries.
  
• Patience L. Simmonds, Syed Saad Andaleeb:
  Usage of Academic Libraries: The Role of Service Quality, Resources, and User Characteristics.
  
• Shelley Phipps:
  Beyond Measuring Service Quality: Learning from the Voices of the Customers, the Staff, the Processes, and the Organization.
  
• Rowena Cullen:
  Perspectives on User Satisfaction Surveys.
  
• Peter Hernon, Danuta A. Nitecki:
  Service Quality: A Concept Not Fully Explored.
  
• Roswitha Poll:
  Performance, Processes, and Costs: Managing Service Quality with the Balanced Scorecard.
  
• Ian Winkworth:
  Innovative United Kingdom Approaches to Measuring Service Quality.
  
• Philip J. Calvert:
  International Variations in Measuring Customer Expectations.
  
• John Carlo Bertot:
  Measuring Service Quality in the Networked Environment: Approaches and Considerations.