13. ECIS 2005: Regensburg, Germany

• Sven A. Carlsson:
  A Critical Realist Perspective on IS Evaluation Research.
  
• Bernd Carsten Stahl:
  A Critical View of the Ethical Nature of Interpretive Research: Paul Ricoeur and the Other.
  
• Jolie Lam, Matthew K. O. Lee, Y. C. Wong, John Y. C. Fung:
  A Digital Inclusive Society Study - Understanding the Social Impacts of Information Communication Technology (ICT) Usage in China.
  
• Elena García Barriocanal, Miguel-Ángel Sicilia, David Palomar:
  A Graphical Humor Ontology for Contemporary Cultural Heritage Access.
  
• Martin Hepp:
  A Methodology for Deriving OWL Ontologies from Products and Services Categorization Standards.
  
• Luiz Claudio Barbosa de Oliveira, Luiz Antonio Joia:
  A Model for Evaluating B2C E-Commerce Websites: Application in the CD E-Retailing Industry in Brazil.
  
• Frank Wolff, Ulrich Frank:
  A Multi-Perspective Framework for Evaluating Conceptual Models in Organisational Change.
  
• John McAvoy, Tom Butler:
  A Paradox of the Change to User Stories: The Application of the Theory of Competing Commitments.
  
• Ramon O'Callaghan, Martin Smits:
  A Strategy Development Process for Enterprise Content Management.
  
• Alan Warr:
  A Study of the Relationships of Strategic IS Planning (SISP) Approaches, Objectives and Context with SISP Success in UK Organisations.
  
• Rubén A. Mendoza, T. Ravichandran, JungJoo Jahng:
  Adoption of Vertical Standards.
  
• Christoph Schneider, Pratim Datta:
  Adoption of WLANs in the Hospitality Industry: A Theoretical Cost-Analytic Framework.
  
• Alea M. Fairchild, Pat Finnegan, Philip O'Reilly, Pieter M. A. Ribbers:
  An Empirical Exploration of Multi-Attribute Bidding: Redefining Intermediary Roles in Electronic Markets.
  
• Frank Köhne, Mareike Schoop, Dirk Staskiewicz:
  An Empirical Investigation of the Acceptance of Electronic Negotiation Support System Features.
  
• Lee Xian Yap, Gee-Woo Bock:
  An Empirical Investigation of the Effects of Size on Strength of Relationship and Commitment in a Virtual Community.
  
• Costas Zafiropoulos, Vassiliki Vrana, Dimitrios Paschaloudis:
  An Evaluation of the Performance of Hotel Web Sites Using the Managers' Views about Online Information Services.
  
• Fernando Alonso Mendo, Guy Fitzgerald:
  An Organizational Change Perspective of SMEs Web Presence Evolving Strategies.
  
• Britt-Marie Johansson, Karin Axelsson:
  Analysing Communication Media and Actions - Extending and Evaluating the Business Action Matrix.
  
• Bo Hansen Hansen, Karlheinz Kautz:
  Analysing Knowledge Flows as a Prerequisite to Improve Systems Development Practice.
  
• Michael Amberg, Manuela Schröder:
  Analysis of E-Business Models for Digital Media Content.
  
• Oleg Missikoff:
  Assessing the Role of Cultural Resources as a Key Product for Socio-Economic Development.
  
• Phillip Freeman, Peter B. Seddon:
  Benefits from CRM-Based Work Systems.
  
• Ioanna D. Constantiou, Jan Damsgaard, Lars Andreas Knutsen:
  Beware of Dane-geld: Even if Paid, M-Service Adoption Can be Slow.
  
• Jacob Nørbjerg, Ojelanki K. Ngwenyama:
  Building and Maintaining Alliances in SPI Projects: Implications for Organizing Effective SPI.
  
• Dirk Neumann, Juho Mäkiö, Christof Weinhardt:
  CAME - A Tool Set for Configuring Electronic Markets.
  
• Francesc Miralles, Sandra Sieber, Josep Valor:
  CIO Herds and User Gangs in the Adoption of Open Source Software.
  
• Christian Braun, Robert Winter:
  Classification of Outsourcing Phenomena in Financial Services.
  
• Seamus Dromey, Ciara Heavin, Karen Neville:
  Combining Website Search Engine Optimization with Advanced Web Log Analysis.
  
• Nor Laila Md. Noor, Mardziah Hashim, Halilah Haron, Salwa Ariffin:
  Community Acceptance of Knowledge Sharing System in the Travel and Tourism Websites: an Application of an Extension of TAM.
  
• Parissa Haghirian, Maria Madlberger:
  Consumer Attitude toward Advertising via Mobile Devices - An Empirical Investigation among Austrian Users.
  
• Heng Xu, Hock-Hai Teo:
  Consumers' Privacy Concerns toward Using Location-Based Services: An Exploratory Framework and Research Proposal.
  
• Shaun Dallman, LeMai Nguyen, John Lamp, Jacob L. Cybulski:
  Contextual Factors which Influence Creativity in Requirements Engineering.
  
• Stuart J. Barnes, Richard T. Vidgen:
  Data Triangulation in Action: Using Comment Analysis to Refine Web Quality Metrics.
  
• Chris Barry:
  Decision-Making and Information Systems Development - A Conceptual Framework.
  
• Jimmy C. Huang, Sue Newell, Brad Poulson, Robert D. Galliers:
  Deriving Value from a Commodity Process: a Case Study of the Strategic Planning and Management of a Call Center.
  
• Sandy Chong:
  Determinants of Satisfaction of Electronic Commerce Implementation: Some Evidence from the Small- and Medium-Sized Enterprises.
  
• Simon K. Milton, Robert B. Johnston, Reeva M. Lederman, Vivienne Waller:
  Developing a Methodology for Designing Routine Information Systems Based on the Situational Theory of Action.
  
• Rüdiger Zarnekow, Walter Brenner:
  Distribution of Cost over the Application Lifecycle - a Multi-case Study.
  
• Hans van der Heijden, Mark Ogertschnig, Lennart van der Gaast:
  Effects of Context Relevance and Perceived Risk on User Acceptance of Mobile Information Services.
  
• Thomas Acton, William Golden, Hans van der Heijden:
  Effects of See-Through Interfaces on User Acceptance of Small-Screen Information Systems.
  
• Julian M. Sims, Philip Powell, Richard T. Vidgen:
  E-Learning and the Digital Divide: Perpetuating Cultural and Socio-Economic Elitism in Higher Education.
  
• Michael Rohloff:
  Enterprise Architecture - Framework and Methodology for the Design of Architectures in the Large.
  
• Elizabeth M. Daniel, John M. Ward:
  Enterprise Portals: Addressing the Organisational and Individual Perspectives of Information Systems.
  
• Ioannis Ignatiadis, Joe Nandhakumar:
  Enterprise Systems as Embedding and Disembedding Technologies - Power Implications for Work Relationships.
  
• Paul Jackson, Jane E. Klobas:
  Envisioning the Virtual Workplace: Conceptualising Virtualisation.
  
• Björn Niehaves:
  Epistemological Perspectives on Multi-Method Information Systems Research.
  
• Erik J. De Vries:
  Epistemology and Methodology in Case Research: A Comparison between European and American IS Journals.
  
• Eveline Van Stijn, Anthony K. P. Wensley:
  ERP's best Practices and Change: An Organizational Memory Mismatch Approach.
  
• Daniel Pfeiffer, Björn Niehaves:
  Evaluation of Conceptual Models - A Structuralist Approach.
  
• Rachel McCalla, Jean-Noël Ezingeard:
  Examining the Linkage between Technology Use, Emotional Expression and Service Quality Perceptions: The Data Collection Protocol (Research-in-Progress).
  
• K. Niki Kunene, Heinz Roland Weistroffer:
  Expanding the Knowledge Base for more Effective Data Mining.
  
• Lars Algermissen, Patrick Delfmann, Björn Niehaves:
  Experiences in Process-Oriented Reorganisation through Reference Modelling in Public Administrations - The Case Study Regio at KomM.
  
• Roland M. Müller, Stephanie Haiduk, Nadine Heertsch, Hans-Joachim Lenz, Myra Spiliopoulou:
  Experimental Investigation of the Effects of Different Market Mechanisms for Electronic Knowledge Markets.
  
• Maria Kutar, Ben Light:
  Exploring Cultural Issues in the Packaged Software Industry: A Usability Perspective.
  
• Richard Baskerville, Marco Cavallari, Kristian Hjort-Madsen, Jan Pries-Heje, Maddalena Sorrentino, Francesco Virili:
  Extensible Architectures: The Strategic Value of Service-Oriented Architecture in Banking.
  
• Andrzej Ceglowski, Leonid Churilov, Jeff Wassertheil:
  Facilitating Decision Support in Hospital Emergency Departments: A Process-Oriented Perspective.
  
• Sanjeev Sharma, Gee-Woo Bock:
  Factor's Influencing Individual's Knowledge Seeking Behaviour in Electronic Knowledge Repository.
  
• Syed Nasirin, Nancy Winter, Paul Coppock:
  Factors Influencing User Involvement DSS Project Implementation: Some Lessons from the United Kingdom Health Sector.
  
• Melanie Wilson, Anita Greenhill:
  Flexibility and Gender in the E-Society: Marxist Theory Applied to At-Home Telework.
  
• Bendik Bygstad, Peter Axel Nielsen, Bjørn Erik Munkvold:
  Four Integration Patterns: IS Development as Stepwise Adaptation of Technology and Organisation.
  
• Peter Shackleton, Julie Fisher, Linda Dawson:
  From Dog Licences to Democracy: Local Government Approaches to E-Service Delivery in Australia.
  
• Emmanuel Monod, Heinz K. Klein:
  From E-Heritage to Interpretive Archaeology Systems (IAS): A Research Framework for Evaluating Cultural Heritage Communication in the Digital Age.
  
• Kari Smolander, Matti Rossi, Sandeep Purao:
  Going beyond the Blueprint: Unravelling the Complex Reality of Software Architectures.
  
• Monideepa Tarafdar, Steven R. Gordon:
  How Information Technology Capabilities Influence Organizational Innovation: Exploratory Findings from two Case Studies.
  
• Francesco M. Barbini, Alessandro D'Atri:
  How Innovative are Virtual Enterprises?
  
• Dick Stenmark:
  How Intranets Differ from the Web: Organisational Culture's Effect on Technology.
  
• Dickson K. W. Chiu, Joe Kit Man Poon, Wai Chun Lam, Chi Yung Tse, William Hi Tai Sui, Wing Sze Poon:
  How Ontologies can Help in an E-Marketplace.
  
• Gerhard Schwabe, Marco Prestipino:
  How Tourism Communities Can Change Travel Information Quality.
  
• Diego D. Navarra, Tony Cornford:
  ICT, Innovation and Public Management: Governance, Models & Alternatives for E-Government Infrastructures.
  
• Corina Raduescu, Jon Heales:
  Incentives and their Effects on Information Systems Projects.
  
• Minna Koskinen:
  Information Systems Research: Scientific Concepts, Language and Change in Evolving Problem Solving Activity.
  
• Hosein Gharavi, Alfred Ogle, Yogesh Kumar Dwivedi:
  Infusion of the Internet and Indigenous Tourism: An Australian Framework.
  
• Thomas Butler, Ciaran Murphy:
  Integrating Dynamic Capability and Commitment Theory for Research on IT Capabilities and Resources.
  
• Maria Alaranta:
  Integrating the Enterprise Systems after a Merger: Managing the Change in a Manufacturing Company.
  
• Pratim Datta:
  Intermediaries as Value Moderators in Electronic Marketplaces.
  
• Marianna Sigala:
  Internet and Inter-Firm Relations in the Business Travel Management Distribution Chain.
  
• Anastasia Papazafeiropoulou, Reshma Gandecha, Lampros K. Stergioulas:
  Interpretive Flexibility along the Innovation Decision Process of the UK NHS Care Records Service (NCRS). Insights from a Local Implementation Case Study.
  
• Jyoti Choudrie, Yogesh Kumar Dwivedi:
  Investigating Broadband Diffusion in the Household: Towards Content Validity and Pre-Test of the Survey Instrument.
  
• Stephen Duhan, Margi Levy, Philip Powell:
  IS Strategy in SMEs Using Organizational Capabilities: The CPX Framework.
  
• Peter M. Bednar, Christine E. Welch:
  IS, Process, Organisational Change and their Relationship with Contextual Dependencies.
  
• Marko Bajec, Marjan Krisper:
  Issues and Challenges in Business Rule-Based Information Systems Development.
  
• Qiang Liu, Gail Ridley:
  IT Control in the Australian Public Sector: An International Comparison.
  
• Tatiana Sourenkova, Panos Louvieris:
  IT Outsourcing in Tourism Businesses in the UK: Decision-Making Approach.
  
• Sabrina S. S. Fu, Matthew K. O. Lee:
  IT-Based Knowledge Sharing and Organizational Trust: The Development and Initial Test of a Comprehensive Model.
  
• David Finnegan, Leslie P. Willcocks:
  Knowledge Issues in the Introduction of CRM Systems: Tacit Knowledge, Psychological Contracts, Subcultures and Impacts.
  
• Dick Stenmark:
  Knowledge Sharing on a Corporate Intranet: Effects of Re-Instating Web Authoring Capability.
  
• Michael Rosemann, Iris Vessey:
  Linking Theory and Practice: Performing a Reality Check on a Model of IS Success.
  
• Ingjerd Skogseid, Ole Hanseth:
  Local Actors Build Broadband Infrastructure.
  
• Colin G. Ash:
  Managing E-Business Change within a Global E-Marketplace: A Buyer's Perspective.
  
• Sabine Madsen, Karlheinz Kautz, Richard T. Vidgen:
  Method Emergence in Practice - Influences and Consequences.
  
• Christian Locher:
  Methodologies for Evaluating Information Security Investments - What Basel II Can Change in the Financial Industry.
  
• Jan Muntermann, Heiko Rossnagel, Kai Rannenberg:
  Mobile Brokerage Infrastructures - Capabilities and Security Requirements.
  
• Eusebio Scornavacca Jr., Stuart J. Barnes, Sid L. Huff:
  Mobile Business Research, 2000-2004: Emergence, Current Status, and Future Opportunities.
  
• Frank Teuteberg, Denny Schreber:
  Mobile Computing and Auto-ID Technologies in Supply Chain Event Management - An Agent-Based Approach.
  
• Volker Gruhn, André Köhler, Robert Klawes:
  Mobile Process Landscaping by Example of Residential Trade and Industry.
  
• Christer Carlsson, Joanna Carlsson, Pirkko Walden:
  Mobile Services for the Hospitality Industry.
  
• Stefanie Kethers, Günter Gans, Dominik Schmitz, David Sier:
  Modelling Trust Relationships in a Healthcare Network: Experiences with the TCD Framework.
  
• Henry M. Kim, Arijit Sengupta, Joerg Evermann:
  MOQ: Web Services Ontologies for QOS and General Quality Evaluations.
  
• Pierre-Majorique Léger, Shinkyu Yang:
  Network Effects and the Creation of Shareholders' Wealth in the Context of Software Firm Mergers and Acquisitions.
  
• Arina Soukhoroukova, Martin Spann:
  New Product Development with Internet-Based Information Markets: Theory and Empirical Application.
  
• Li-Ting Huang, Cheng-Kiang Farn, Kuo-Lian Yin:
  On Initial Trust Building for E-Commerce: Revisiting from the Perspective of Signal Theory and Trust Transference.
  
• Per Backlund:
  On the Research Approaches Employed at Recent European Conferences on Information Systems (ECIS 2002 - ECIS 2004).
  
• Jesper Holck, Mogens Kühn Pedersen, Michael Holm Larsen:
  Open Source Software Acquisition: Beyond the Business Case.
  
• Stephen Jackson, George Philip:
  Organisational Culture and the Management of Technological Change: A Theoretical Perspective.
  
• Nunzio Casalino, Alessandro D'Atri, C. Fadda:
  Organisational Impact and Exploitation of the Results of an Italian Research Project for E-Health and Medical Training.
  
• Edgar A. Whitley, David E. Avison, Karlheinz Kautz, Marianna Sigala, Robert Winter:
  Panel: Becoming involved with conferences: Lessons from ECIS.
  
• Frank F. Land, Maddalena Sorrentino, Kim Viborg Andersen, Mike Cushman, Leela Damodoran, Mary Reid:
  Panel: E-government, the citizen and equity.
  
• Rainer von Ammon, Mark M. Davydov, Hans-Gert Penzel, Federico Rajola, Robert Winter:
  Panel: Future directions of information systems research in the financial domain.
  
• Richard Baskerville, Gurpreet Dhillon, Günther Pernul, Filipe de Sá-Soares:
  Panel: Information systems security standards: The solution or the problem?
  
• Alea M. Fairchild, Patrick Finnegan, William Golden, Jeremy Hayes, Martin Hughes:
  Panel: Inter-organisational systems: Redefining the research agenda.
  
• Richard Baskerville, Alison E. Adam, Helmut Krcmar, Joe Peppard, John R. Venable:
  Panel: IT employment and shifting enrolment patterns in information systems.
  
• Will Venters, Mary Darking, Ben Light, Jan Pries-Heje, Björn Lundell:
  Panel: Jumping the high-jump and landing in the sandpit - The issues involved in moving from being a PhD student to being a full member of the IS community.
  
• Karlheinz Kautz, Wolfgang König, Ray J. Paul, Frantz Rowe, Dov Te'eni:
  Panel: Meet the editors: Worldviews in editorial missions and practice.
  
• William Dutton, Rita Ferreira, Jens Riegelsberger, Lorenzo Valeri, Yao-Hua Tan:
  Panel: Trust in e-business in a rapidly changing economy.
  
• Paul Beynon-Davies:
  Personal Identification in the Information Age: The Case of the National Identity Card in the UK.
  
• Claudia Löbbecke, Manfred Thaller:
  Preserving Europe's Cultural Heritage in the Digital World.
  
• Ulrike Dowie, Nicole Gellner, Sven Hanssen, Andreas Helferich, Georg Herzwurm, Sixten Schockert:
  Quality Assurance of Integrated Business Software: An Approach to Testing Software Product Lines.
  
• Sharman Lichtenstein, Alexia Hunter:
  Receiver Influences on Knowledge Sharing.
  
• Martin Fahy, Joseph Feller, Patrick Finnegan, Ciaran Murphy:
  Re-Engineering a Financial Information Supply Chain with XBRL: An Exploration of Co-Operative IOS Design and Development.
  
• Jan Mendling, Michael Rausch, Guido Sommer:
  Reference Modelling for Destination Marketing Organisations - The Case of Austrian National Tourist Office.
  
• Sarah Spiekermann, Holger Ziekow:
  RFID: A 7-Point Plan to Ensure Privacy.
  
• Mamata Bhandar, Shan Ling Pan, Bernard C. Y. Tan, Puay-Guan Goh:
  Roles of Social Capital in Collaborative IS Projects.
  
• Oliver Hinz, Martin Bernhardt:
  Scalable Business Models with Web Services in a Reverse Pricing Scenario.
  
• Karianne Vermaas, Lidwien van de Wijngaert:
  Seeking Health Information on the Internet - Different Genders, Different Uses, Different Risks.
  
• Rachel McLean, Nigel M. Blackie:
  Serf or Sovereign? E-Commerce and the Promise of Consumer Empowerment.
  
• Axel Hochstein, Gerrit Tamm, Walter Brenner:
  Service-Oriented IT Management: Benefit, Cost and Success Factors.
  
• Andrea Carugati, Elias A. Hadzilias, Nathalie Demoulin:
  Setting the Framework for Developing E-Government Services on Cultural Heritage.
  
• Marc Ehrig, Peter Haase, Mark Hefke, Nenad Stojanovic:
  Similarity for Ontologies - A Comprehensive Framework.
  
• Wouter Steenbeek, Lidwien van de Wijngaert, Mischa van den Brand, Sjaak Brinkkemper, Frank Harmsen:
  Sourcing Decision-Making: Elicitating Consultancy Knowledge Using Policy Capturing.
  
• Tom Gellrich, Heiko Gewald:
  Sourcing, Risk and the Financial Market.
  
• Massimo Magni, Ferdinando Pennarola:
  Stand by Me: The Quality of Intra-Organizational Relationships as Antecedent of IT Adoption.
  
• Cocky Hilhorst, Martin Smits, Eric van Heck:
  Strategic Flexibility and IT Infrastructure Investments - Empirical Evidence in two Case Studies.
  
• Peter Buxmann, Gerrit Pohl, Patrick Johnscher, Jochen Strube, Hans-Dieter Groffmann:
  Strategies for Digital Music Markets: Pricing and the Effectiveness of Measures against Pirate Copies - Results of an Empirical Study.
  
• Thomas Hädrich, Torsten Priebe:
  Supporting Knowledge Work with Knowledge Stance-Oriented Integrative Portals.
  
• Vanessa Gemmo, Rajola Federico, Santuccio Alessia:
  Technology and Organizational Settings in Knowledge Networks: An Empirical Research in the Banking Industry.
  
• Anders Mårtensson:
  Technology Shift and Business Operation Interdependence: The case of Internet in Securities Trading.
  
• Helen Hasan, Wannapa Suratmethakul:
  The Challenges of Introducing Off-The-Shelf Systems into Complex Work Organisations.
  
• Huei Huang Kuan, Gee-Woo Bock:
  The Collective Reality of Trust: an Investigation of Social Relations and Networks on Trust in Multi-Channel Retailers.
  
• Uri Gal, Youngjin Yoo, Richard J. Boland Jr.:
  The Dynamics of Boundary Objects, Social Infrastructures and Social Identities.
  
• Jens Dibbern, Wynne W. Chin, Armin Heinzl:
  The Impact of Human Asset Specificity on the Sourcing of Application Services.
  
• Euripidis Loukis, Ioakim A. Sapounas:
  The Impact of Information Systems Investment and Management on Business Performance in Greece.
  
• Heinz-Theo Wagner, Tim Weitzel:
  The Impact of IT on Competitive Advantage: A Microeconomic Approachto Making the Resource-Based View Explicit.
  
• Anett Kralisch, Veit Köppen:
  The Impact of Language on Website Use and User Satisfaction: Project Description.
  
• Karin Breu, Christopher J. Hemingway, Colin Ashurst:
  The Impact of Mobile and Wireless Technology on Knowledge Workers: An Exploratory Study.
  
• Petar Djekic, Claudia Löbbecke:
  The Impact of Technical Copy Protection and Internet Services Usage on Software Piracy - An International Survey on Sequencer Software Piracy -.
  
• Maria Madlberger, Antje Sester:
  The Last Mile in an Electronic Commerce Business Model - Service Expectations of Austrian Online Shoppers.
  
• Christy M. K. Cheung, Moez Limayem:
  The Role of Habit and the Changing Nature of the Relationship between Intention and Usage.
  
• Netta Iivari:
  The Role of Organizational Culture in Organizational Change - Idenfying a Realistic Position for Prospective IS Research.
  
• Jeanette Lemmergaard, Christopher Gersbo-møller, Line Bødker Povlsen:
  The Scandinavian School Revisited: a Case Study on New Roles in the ISD Process.
  
• Agneta Ranerup:
  The Technological Construction of Quasi-Markets for Education.
  
• Elaine Ferneley, Frances Bell:
  Tinker, Tailor: Information Systems and Strategic Development in Knowledge-Based SMEs.
  
• Michael Rosemann, Tonia de Bruin:
  Towards a Business Process Management Maturity Model.
  
• Vasiliki Mantzana, Marinos Themistocleous:
  Towards a Conceptual Framework of Actors and Factors Affecting the EAI Adoption in Healthcare Organisations.
  
• Martin Mocker, Alexander Teubner:
  Towards a Coprehensive Model of Information Strategy.
  
• Judith Gebauer, Fei Lee:
  Towards an "Optimal" Level of Information System Flexibility - A Conceptual Model.
  
• Katarina Stanoevska-Slabeva, Roman Hoegg:
  Towards Guidelines for Design of Mobile Services.
  
• Pauline Sobreperez, Elaine H. Ferneley, Francis A. Wilson:
  Tricks or Trompe L'Oeil? An Examination Workplace Resistance in an Information Rich Managerial Environment.
  
• Ulf Melin, Karin Axelsson:
  Understanding Organizational Coordination and Information Systems - Mintzberg's Coordination Mechanisms Revisited and Evaluated.
  
• Elfriede Krauth, Hans Moonen, Viara Popova, Martijn C. Schut:
  Understanding Performance Measurement and Control in Third Party Logistics.
  
• Evangelos Moustakas, C. Ranganathan, Penny Duquenoy:
  Unsolicited Commercial Email (Spam): An Exploratory Understanding Using Stakeholder Analysis.
  
• Ari P. Hirvonen, Mirja Pulkkinen:
  User Participation in Consulting Projects: Client and Provider Role Variations.
  
• Massimo Magni, Luigi Proserpio:
  Users' Beliefs toward Technology: A Social Capital Perspective.